Policies & FAQs 💗

Welcome to PheePhumps Design Co.! We're so happy you're here. Below you'll find answers to some common questions to help make your shopping experience easy.

ORDERS & PAYMENT

When will I be charged?

Payment is due at checkout when your order is placed.

How long does it take to process my order?

Most orders are processed within 1–2 weeks. Larger orders may take up to 3 weeks, depending on the size and details of your order. Since our items are made with care, processing times may vary. We'll do our best to get your order ready as quickly as possible, and we appreciate your patience and support! 

Do you offer expedited orders?

Expedited processing may be available for an additional fee. Please contact us before placing your order so we can discuss your requested timeline, availability, and expedited fee. Expedited orders must be approved and confirmed by us before checkout. Please note that expedited processing is not guaranteed for every order.

Can I change or cancel my order?

Please contact us as soon as possible if you need assistance with an order. Because many of our items are handmade, personalized, or made to order, changes may not always be possible once production has started.

PREORDERS

What is a preorder?

Preordering allows you to reserve select items before they are available to ship. Some colors, prints, and styles may have limited quantities, so ordering early helps secure your favorite finds!

How long do preorders take?

Please allow approximately 3–6 weeks for shipment, unless otherwise noted on the individual product listing. Some items may arrive sooner, while others may take a little longer.

Please check each product description for any additional preorder details.

SHIPPING

How much is shipping?

Shipping is calculated at checkout based on your order and the available shipping options.

Where can I find shipping estimates?

Please refer to the information provided at checkout and the individual product listing for any applicable shipping estimates.

RETURNS & REFUNDS

What is your return policy?

Ready-to-ship, non-custom items may be eligible for a return within 15 days of delivery. Personalized and custom-made items are final sale.

For complete details, please visit our Return & Refund Policy page.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible at sales@pheephumps.com so we can review the issue and help make it right.

NEED MORE HELP?

Still have a question? We'd love to hear from you!

You can reach us through the live chat on our website during business hours. If we're unavailable, leave your contact information and a message, and we'll get back to you within 1 business day.

Thank you for shopping small and supporting PheePhumps Design Co.! Your support means the world to us. 🥰💕